Complaints Procedure

Wiltshire Publications Ltd is an independent publisher which takes our reputation very seriously. We are not independently regulated but we aspire to work within the guidelines set by the Editors Code of Practice (IPSO) and the NUJ Code of Conduct in our reporting of news.

We will deal with complaints as promptly as possible with a view to publishing any correction or apology in the next available issue.

Who can complain?

Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved.

In submitting a complaint, you must provide your full name, address, phone number and email.

What can I complain about?

You can complain about any article, in print or online, including words and images.

You can also complain about the conduct of a journalist or employee of Wiltshire Publications Ltd.

Making a complaint

Complaints must be contemporaneous and must be made within four months of publication.

The publication will endeavour to respond to the complainant within 21 working days.

Complaints process

The complaints manager will confirm receipt of the complaint within three working days by contacting the complainant via email. They can be contacted at: joe@wiltshirepublications.co.uk

All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual.

The editor will investigate the complaint to the best of his/her ability and respond accordingly.

If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.

If the complainant is not satisfied with the suggested resolution, the complaint will be referred to independent arbitration.

Confidentiality

All information provided to Wiltshire Publications Ltd will be handled sensitively and within the boundaries of the Data Protection Act 2018.