THE current Covid-19 crisis has highlighted the importance of technology to help people stay connected during lockdown. And one Melksham man is playing a key role in helping to change the lives of older and disabled people by helping them to use digital technology.
Myles Pilling is a County Co-Ordinator for the national charity, AbilityNet.
“During the pandemic, technology has played a critical role in enabling people to remain connected to loved ones, to work and to access essential services,” said Myles.
“We’re here helping older and disabled people with technology, and our 300-strong network of DBS-checked volunteers can provide support remotely. They can offer impartial advice, support to set up email, video calls and online shopping, as well as trouble shooting your tech problems and helping you stay safe online.
“As a charity, AbilityNet exists to change the lives of older and disabled people by helping them to use digital technology. Our vision is a digital world, equally accessible to all.
“For instance we have helped people locally in Melksham enabling them to use smart speakers to make phone calls more easily.
“Also we have helped people with macular degeneration – an eye condition that affect a lot of elderly people and make seeing things incredibly different so we use a technology that bypasses the need to see and use the voice instead.
“Also, another lady was helped with her smart TV as she found it difficult to access with her sight problems. A few changes to the settings and a step-by-step help guide solved her problem.
“We are supported by IBM and Microsoft and offer a range of free services including:
- The free helpline 0800 048 7642 for technology advice and information.
- A nationwide network of 300 carefully selected and vetted AbilityNet Tech support volunteers who currently offer remote support with technology, whether it’s a laptop, computer, tablet or smartphone. (Previously we also offered free home visits, and will continue to do this when restrictions are lifted).
- Free online expert resources including factsheets, webinars and My Computer My Way, a unique series of step-by-step guides to the many ways you can adjust your laptop, desktop, tablet or smartphone, including changes to your keyboard and mouse.
“In this time of physical distancing, technology has become an essential lifeline, especially for older people,” added Myles. “They are more likely to be lonely and isolated- and to need extra help to use their technology.
“Technology can help people to gain or regain their independence by allowing them to shop or bank online when they are unable to do so in person. It can prevent isolation, as the internet can connect people to family and friends.
“AbilityNet’s services have never been more needed. While we can’t visit people in their homes our FREE Helpline remains open with a new number 0800 048 7642.
“So why not give us a ring?”
