Resident demands ‘adequate’ compensation from housebuilder

A residents on the Hunters Wood estate in Melksham East is calling for ‘adequate’ financial compensation from Bloor Homes after raising ongoing concerns about the standard of her property.

Alison moved into her three-storey home in 2023 and says she has since reported multiple issues, including poorly finished stairs, severe drainage problems in the garden and building waste left inside the property.

She is now calling on Bloor Homes to take ‘accountability’ after being offered £1,800 in compensation, which she says is not adequate given the financial losses and distress involved.

“Bloor Homes just needs to take some sort of accountability for this, they just don’t care,” said Alison. “They are a huge company, they make billions of pounds each year and they are quite happy to leave it.”

Alison says defects in the stairs were raised before furniture was moved in and that remedial works carried out by contractors made the situation worse, including damage to carpets, which were later replaced following compensation.

One of her main concerns relates to the garden, which she says is effectively unusable due to drainage failures. The necessary garden works are estimated at approximately £15,000.

“The compensation offered is entirely disproportionate given the scale of the problem,” she said. “People who live in Barratt and David Wilson houses, whilst they have had similar problems, they have been compensated.”

Alison has also raised concerns about missing information in a Subject Access Request submitted to Bloor Homes and says key communications were not included.

A spokesperson for Bloor Homes said, “We are committed to building high-quality homes and ensuring full compliance with all required building standards.

“Every property undergoes a series of rigorous build and quality inspections, carried out both by our own teams and by the National House Building Council (NHBC). No home can be occupied until it has been fully signed off by the NHBC.

“In addition, all Bloor Homes customers benefit from a two-year builder warranty, during which we will address any defects that may arise. We take our responsibilities seriously and always follow the recommendations and outcomes provided by both the NHBC and CEDR. This includes the actions required in this particular case.”

 

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